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Put on your headphones, log in to your computer, and get ready for your first emergency call. A heart attack? Car crash? A kitty stuck on a tree or just a drunk prankster? You never know what will happen when you pick up that phone call and ask: “What’s your emergency?”
However, there’s way more depth to 112 Operator than “just” helping those in need. Bringing help also means managing emergency units, people, and funds while making difficult decisions on where to act immediately, what can wait, and what can be ignored. And dealing with e-mails and your boss’s expectations somewhere in between. Emergency line operator work is far from what anyone could call “boring.”
Put on your headphones, log in to your computer, and get ready for your first emergency call. A heart attack? Car crash? A kitty stuck on a tree or just a drunk prankster? You never know what will happen when you pick up that phone call and ask: “What’s your emergency?”
However, there’s way more depth to 112 Operator than “just” helping those in need. Bringing help also means managing emergency units, people, and funds while making difficult decisions on where to act immediately, what can wait, and what can be ignored. And dealing with e-mails and your boss’s expectations somewhere in between. Emergency line operator work is far from what anyone could call “boring.”